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Currency - All prices are in AUD

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Hatchbacks, Inc.

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Shipping & Returns

Customer Service

 
Shipping & Delivery
Returns & Replacements
Viewing Orders
Updating Account Information
 

Shipping and Delivery

Shipping is $9.95 - $14.20 per pair within the US increasing with each additional pair.  We ship FedEx and USPS to addresses both in the United States and internationally. International shipping is $50 per pair increasing with each additional pair.  Orders are processed within 48 hours, excluding weekends.  Once your order has been processed please allow 7 to 10 business days to receive your Hatchbacks.  We do offer expedited shipping at an additional cost, please contact Customer Service for more information.

Returns & Exchanges

Hatchbacks™ Footwear is totally committed to customer satisfaction. If you are not 100% satisfied with your Hatchbacks™ , you may return your non-street worn shoes within 30 days for replacement, credit, or a full refund. Be sure to carefully use the sizing chart to avoid any sizing errors.

We will issue a credit to the original credit card for the cost of your order and the sales tax if applicable. Shipping and handling will be charged for any new product(s) sent as a replacement that is not a result of a Hatchbacks™ error.

Follow the packing slip instructions for exchanges or refunds. It may take up to 30 days for the credit to appear on your statement, but all returns are handled immediately. Send FedEx or parcel post insured to:

Hatchbacks Footwear, Inc.
70 SW Century Drive, Ste 100-234
Bend, OR 97702
(541) 317-3957
(541) 385-1389 -Fax
(800) 936-0511 -Toll Free

Viewing Orders

To view order status and tracking information, log into your account and click on "My Orders" tab. There you can check the status of your order and up to date shipping information.

Updating Account Information

To update your account information, log into your account and click on the "Account Information" tab.